Canon Careers

  • Bilingual Customer Service Representative

    Job Location CA-ON-Mississauga
    Posted Date 1 month ago(11/13/2018 3:19 PM)
    ID
    19815
    Category
    Corporate
  • Overview

    Bilingual Customer Service Representative 

    Do you have experience within a customer facing role? Are you an organized and proactive individual who seeks to improve processes? If so, this may be the role for you!

     

    As the Customer Service Representative you will be responsible for the administration of systems, controls, policies and procedures to effectively process orders in a timely and efficient manner. Based out of our Distribution Center located on Dixie Road and Courtney Park Drive, you will work with a supportive and driven team. The hours of work are from 10:00 a.m. to 6:00 p.m. Monday to Friday.

    Responsibilities

    Key Responsibilities

    • Build and maintain good working relationships with internal and external customers/partners and ensure a shared commitment to the company's purpose, plans, processes and vision
    • Ensure rates applicable and commitments pertaining to cost are controlled
    • Ensure that orders are processed in a timely fashion so that Canon can reduce rush delivery costs
    • Demonstrate control of orders and cut offs to ensure cost effectiveness and high service levels for the various business units
    • Maintain updated policies and procedures which must focus on minimizing costs while maximizing deliverables to the customer (internal and external)
    • Conduct daily work in SOX compliant manner and compile KPI statistics to monitor and report on performance
    • Coordinate order activities with Canon warehouses collaboratively with other departments to ensure excellent service is provided to all business groups 
    • Monitor and process orders in a timely fashion, resolve any issues and expedite/arrange solutions if necessary

    Qualifications

    To Succeed, You Will Have

    • High School Diploma
    • At least 2 years of relevant work experience - Customer Service, Warehouse Administration, Dispatch, Logistics, etc.
    • Fluently Bilingual in English and French 
    • Superior attention to detail and focused on accuracy
    • Excellent written and verbal communication skills - able to deal with differences of opinion in an effective manner while maintaining positive working relations
    • Polished and professional telephone manner
    • Excellent organizational skills and the ability to handle multiple tasks in a fast-paced environment 

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