Canon Careers

  • Bilingual Customer Success Representative

    Job Location CA-QC-Saint-Laurent
    Posted Date 2 weeks ago(1/8/2019 10:52 AM)
    Pre-Sales, Sales and New Business
  • Overview

    Bilingual Customer Success Representative

    Are you a customer-first problem solver who prioritizes customer satisfaction? We’re looking for a Customer Success Representative to help take our customer retention, engagement and expansion growth to the next level. You will utilize your ability to confidently influence to help screen inbound leads while collaborating with outside Sales Representatives.


    Key Responsibilities

    • Maintain regular phone and email contact with customers to acquire information regarding customer satisfaction
    • Schedule appointments for the appropriate assigned Sales Representatives and follow-up on actions with outside sales and service
    • Screen inbound leads from sources such as Marketo, and direct phone line to contact and qualify leads before distributing to outside sales representatives
    • Manage prospect lists and invite current customers and prospects to events
    • Contact customers who make buyout requests and/or expired equipment and ensure that actions by Sales are executed
    • Update and enrich customer data and record information in SalesForce


    To Succeed, You Will Have

    • High School Diploma or equivalent; Post-Secondary education is an asset
    • Fully bilingual in English and French
    • 12 months of work experience with outbound calling and using a CRM
    • Ability to analyze and understand customer issues and identify an appropriate resolution or response, making connections with multiple sources of data
    • Strong process and project management skills
    • Good computer skills to enter data notes and look up client information in Salesforce and other databases.
    • Excellent time management skills


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