Canon Careers

  • Bilingual Technical Support Representative

    Job Location CA-ON-Brampton
    Posted Date 1 week ago(1/11/2019 9:30 AM)
    Service and Customer Support
  • Overview

    Bilingual Technical Support Representative

    -12MTH Contract-


    Call Center – 7 Hour days – No Weekends!


    As a member of the Canon team, you’ll help our consumers with a number of products including, but not limited to, fax, scanners and printers.


    It’s a real responsibility! Representing Canon as a point of contact with our consumers, you'll act as a friendly and professional brand ambassador.  You’ll also put your problem-solving skills to work to identify each consumer’s unique inquiry and direct them to a suitable solution, ensuring that every case is resolved in a satisfactory manner.


    NOTE:  Rotating shifts - must be available 9:00AM - 5:00PM and 10:00AM - 6:00PM from Monday to Friday


    Key Responsibilities

    • Provide telephone and email support for consumer products 
    • Effectively diagnose and define consumer product problems via telephone and email
    • Assist customer with step-by-step problem resolution
    • Ensure appropriate escalation of non-completed matters
    • Offer pre-sales assistance when applicable
    • Answer telephone inquiries daily ensuring various key performance metrics such as Call
    • Handle Time and Abandon rates to name a few are met
    • Enter all telephone customer inquiries into CRM database
    • Complete all telephone inquiries according to established quality assurance guidelines


    To Succeed, You Will Have

    • High School diploma is required; Post-secondary education is preferred
    • Fluently Bilingual in English - French
    • Less than 12 months of experience
    • Excellent analytical skills  to assess a situation, seek multiple perspectives, and arrive at an appropriate solution for the customer
    • Strong computer and technical skills  to troubleshoot driver installations and understand Canon products
    • Exemplary written and oral communication skills
    • Proven customer relations skills and a pleasant telephone manner


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