Bilingual Coordinator, Customer Service (18 months contract) - Hybrid

• Seeking a customer service expert! Can you juggle multiple platforms, maintain data accuracy, and delight customers with finesse? Join us as a Customer Service Coordinator, and let's elevate service together. Are you in?

As a Customer Service Coordinator, you will be reporting to the Customer Service Supervisor and will be responsible for delivering exceptional service to both internal and external customers. This role involves maintaining accurate client accounts, processing orders, and providing extended customer support through various platforms.

Key Responsibilities

• Provide outstanding service to clientele, addressing inquiries and requests promptly and accurately.
• Respond to customer service and order requests efficiently.
• Create and maintain equipment accounts, ensuring data integrity is following company policies
• Evaluate and address customer issues, seeking resolution or escalating as necessary
• Monitor and report any system issues or inconsistencies within a queue.
• Process orders and maintain associated revenue records.
• Submit monthly reports summarizing key activities and outcomes.

To Succeed, You Will Need

• Bilingual French/English
• High school or equivalent diploma required
• A minimum of 1 year experience in a customer service role
• Proficiency in time management and multitasking to handle requests from diverse platforms.
• Ability to solve Customer issues through both telephone and online chat.
• Intermediate skills in analyzing customer issues and interpreting contract clauses.
• Basic computer/technical skills in Excel, PowerPoint, and equipment operation.

Why Join?

HYBRID WORK

• We offer a Hybrid work schedule. You will be in the office Mondays and Wednesdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Free coffee and snacks
• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement
• Employee Appreciation Events

Language requirement:

• Detailed oral and/or written interactions with clients based outside Quebec.