Field Service Technician - (Hamilton)

• Do you like working with your hands?
• Are you mechanically inclined?
• Can you troubleshoot hardware?
• Do you have some exposure to troubleshooting software?

You will be servicing accounts across Greater Hamilton and surrounding areas, including Brampton/Barrie area.

Our Service Technicians provide superior customer service to Canon clients, repairing and maintaining high-end black and white and colour printing equipment in an assigned territory.

Key Responsibilities:

• Follow contact protocol when discussing service-related matters with Dispatch and FSM:
  • Product information
  • Customer concerns
  • Parts problems
• Adhere to customer requirements in providing quality products and service
• Respond to customer calls in a prompt and efficient manner
• Accomplish assigned service calls thoroughly within an average time per call as defined by management
• Perform equipment repairs and conduct preventative maintenance using the most cost-efficient methods
• Complete standard network installations of equipment
• Fill out performance reports on unusual equipment problems
• Submit all service reports in a timely fashion
• Maintain parts inventory, and order parts as necessary

To Succeed, You Will Have:

• Completed post-secondary education (specialty in mechanical or technical or technological electronics, and/or business equipment)
• Computer knowledge (working knowledge of Microsoft Windows, Microsoft Office Suite)
• Demonstrated knowledge of and aptitude for electro-mechanics
• Proven knowledge of colour theory
• Good interpersonal and communication skills, with the ability to deal with people in all levels of the organization and its customers in a diplomatic and professional manner
• Able to install and set-up delivered equipment
• Strong organizational skills, with the ability to organize a territory effectively to minimize travel time and to maximize on number of clients to service
• Must possess a valid driver’s license, a safe driving record, and a dependable vehicle

Why Join?

VIRTUAL WORK

• This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement
• Employee Appreciation Events