Field Service Technician (GTA) 

• Do you like working with your hands?
• Are you mechanically inclined?
• Do you want to learn a trade?

The Field Service Technician position offers an excellent opportunity for individuals seeking to launch a career in the mechanical field. As a Field Service Technician, you will be providing excellent customer service while you learn how to install and repair single and multi-functional office equipment and supporting software systems.

Key Responsibilities

• Install, configure, repair and maintain Single-function / Multi-functional and company products and systems at customer sites
• Performing equipment service on a required basis within specific time parameters
• Responding to customer calls in a prompt and efficient manner
• Completing preventative maintenance according to regular schedules
• Maintaining all Company tools and materials, including an accurate inventory of parts
• Communicating with the Supervisor regularly on all aspects of service
• Completing required service and equipment performance reports as required
• Comply with established operational standards

To Succeed, You Will Need:

• Mechanical aptitude
• Experience with network connectivity is an asset
• Knowledge of and demonstrated ability to apply computer technology to customer requirements for networked products and systems solutions
• Post-secondary technical/technologist course in electronics preferred
• Customer Service Aptitude
• Excellent time management and communication skills
• CompTIA A+ and Network+ Certification is an asset
• Ability to work efficiently with minimal supervision
• Possess a valid driver’s license and reliable transportation required

*Occasional travel outside your region will be required.

Why Join?

VIRTUAL WORK

• This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

BENEFITS

• Comprehensive health coverage plan that includes medical, dental, and vision
• Life insurance, disability, and wellness programs
• Vacation, Paid Personal Time, and Sick Days
• Matching RRSP contribution & Profit Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships, and more!

EMPLOYEE PERKS

• Employee referral program
• Inspire Program, an online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement