Bilingual Specialist, Integrated Products - Virtual

Reporting to the Manager, Field Service , you will be responsible for resolving technical issues related to the direct sales division's product line. In this role, you will work closely with the Field Service Manager to provide technical support and guidance to a team of service technicians, with the goal of ensuring a positive resolution to all customer concerns.

Key responsabilities:

• Provide second-level support to service technicians
• Resolve problems/issues encountered on machines at customer sites
• Distribute technical information and service updates to service technicians
• Review problem alert reports and help determine appropriate action to take
• Perform inspections for service contracts, relocations, and damage
• Prepare follow-up reports on technicians and machines and submit them to the field service manager
• Provide field training to service technicians during interventions

To be successful, you will need:

A minimum of 5 years of professional experience in the field.

Vocational or technical training in electronics or computer science.

Network+ and A+ certifications or equivalent required.

Microsoft Certified Solutions Associate (MCSA) certification or equivalent required.

Customer service skills.

Excellent time management and communication skills.

Bilingual in French and English.

Valid driver's license and reliable transportation required.

Why join us?

VIRTUAL WORK

• This position offers a virtual work schedule. You will work entirely remotely and will not be required to come to the office, except for specific business needs (work schedules and office attendance requirements may change from time to time based on business needs).
• When working from home, you must have a reliable internet connection. Remote work is supported by cloud-based collaboration applications and tools.

BENEFITS

• Comprehensive medical coverage plan including medical, dental, and vision care
  Life insurance, disability, and wellness programs
• Paid vacation, personal time, and sick days
• Matching RRSP contributions and profit-sharing plan
• Tuition assistance program for continuing professional education
• Discounts on Canon products at select retailers

EMPLOYEE PERKS

• Employee referral program
• Inspire: online peer recognition program for points redeemable on hundreds of products
• Local community involvement (virtual until regulations allow in-person participation)
• Employee appreciation events and initiatives (virtual until regulations allow in-person participation)

• There is currently one (1) position available.
• Canon Canada Inc. is committed to providing transparent and fair compensation and employment opportunities. Our compensation policies and practices are designed to allow our employees to progress up the salary scale as they grow in their roles. The base salary offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
• Salary range: $65,000 - $80,000 per year.

Language requirements:

• Detailed oral and/or written interactions with clients based outside Quebec.