Bilingual Dispatcher - Hybrid

By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls.

Key Responsibilities:

Assist the Field Service Technicians to maintain a response time of four (4) hours by:

• balancing Technicians workload
• assigning service calls
• maintaining appointment schedules
• monitoring, responding to GPS alerts and managing the GPS mapping in order to identify Technicians status and location
• monitoring and responding to messages from Field Service Technicians, Managers, and Service Agents
• Respond to customer calls to support the team as required

To Succeed, You Will Need:

• Fluency in English and French
• Ability to quickly learn in-house systems, policies, procedures
• Experience with using Google Maps
• Basic MS-Office skills
• 1-3 years of related work experience

Why Join?

HYBRID WORK

• This position offers a Hybrid work schedule. You will be required to be in the office Mondays, Wednesdays and Thursdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance).
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

BENEFITS

• Comprehensive health coverage plan that includes medical, dental, and vision
• Life insurance, disability, and wellness programs
• Vacation, Paid Personal Time, and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships, and more!

EMPLOYEE PERKS

• Free Coffee and snacks
• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement
• Employee Appreciation Events

• A (1) current vacancy exists.    
• Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
• Compensation Range: $44,000 - $48,000 annually.