Bilingual Contract Billing Representative- Hybrid

Reporting to the Regional Manager, Service Administration, you will be responsible for collecting meter reads for billing and performing related administrative tasks to maximize service revenue.

Key Responsibilities:

• Collect meter reads from customers for service contract billing.
• Contact customers when meter reads are not received within the scheduled timeframe.
• Keep customer contact information up to date in the database.
• Analyze and promptly resolve customer issues or escalate them to higher management when necessary.
• Ensure Spreadsheet Billing Accounts are finalized on or before the contractual due dates and notify the Service Administration Call Center once completed.
• Generate reports from S21DS to determine weekly/monthly billings to identify all customers to be invoiced.

To Succeed, You Will Need:     

• Bilingual French & English required
• No degree required. A high school diploma or equivalent is preferred.
• Less than 12 months of work experience required.
• Intermediate analytical skills required to review received meter reads and cross-reference them with equipment models to validate the provided information.
• Basic computer/technical skills required to enter, sort, and filter data in Excel.
• Basic time management and task prioritization skills required to execute work within established deadlines. 

Why Join?

HYBRID WORK

This position offers a Hybrid work schedule. You will be required to be in the office Mondays, Wednesdays and Thursdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance)
When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP Contribution & Profit-Sharing Program
• Tuition Assistance Program for Professional Continuing Education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Free coffee and snacks
• On-site cafeteria and outdoor patio
• Employee gym and fitness centre
• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
• Community involvement
• Employee Appreciation Events

• One (1) current vacancy exist. 
• Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
• Compensation Range: $43,000 – $46,000 annually.